Terms & Conditions

OVERVIEW

This site is operated by Triwaiz Creations Unip. Lda.  Throughout the site, the terms “we”, “us” and “our” refer to Triwaiz.
Users must accept these Terms & Conditions of Service to access information, tools, and services on this site.
These Terms & Conditions apply to all users, including browsers, vendors, customers, and content contributors.
Users agree to the Terms & Conditions by accessing or using the site; disagreement means no access or use is permitted.
New features will also be subject to the Terms. These Terms can be updated, and users should check for changes periodically.
This store is hosted on Shopify Inc., which facilitates the online sale of products and services.
Please read these Terms of Service carefully before accessing or using our website.

SECTION 1 - ONLINE STORE TERMS

By agreeing to the Terms & Conditions , you confirm you are of legal age in your country, area or have consent for minors to use the site.
This site and products cannot be used for illegal or unauthorized purposes, and users must comply with local laws, including copyright laws.
Users must not transmit harmful software like viruses or worms.
Breaching any Terms & Conditions will lead to immediate termination of services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.
User content (excluding credit card information) may be transferred unencrypted across networks and may be modified to meet technical requirements. Credit card information is always encrypted during transfer.
Users agree not to reproduce, duplicate, copy, sell, or exploit any part of this service or website without written permission from us.
 The headings in the agreement are for convenience only and do not affect the Terms.

SECTION 3 - ACCURACY OF INFORMATION

We are not responsible for the accuracy, completeness, or current status of the information on this site. The material provided is for general information only and should not be the sole basis for decision-making.
Any reliance on the site's material is at the user's own risk. The site may contain historical information, which is not current and is for reference only.
We reserve the right to modify site content at any time without the obligation to update existing information. Users are responsible for monitoring changes to the site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products and services are only available online and may have limited quantities.
Returns or exchanges are subject to the Refund Policy.
Efforts are made to display products accurately, but color representation may vary based on monitor settings.
We reserve the right to limit sales to specific individuals, regions, or jurisdictions on a case-by-case basis. Descriptions and pricing can change at any time without notice, at our discretion. we may discontinue any product at any time. There is no guarantee that products or services will meet user expectations 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order placed by the customer. The company may limit or cancel quantities purchased per person, household, or order, including those associated with the same account or payment method. In case of changes or cancellations to an order, we will attempt to notify the customer using the provided email or contact information. Orders that appear to be from dealers, resellers, or distributors may be prohibited at our discretion. Customers must provide accurate purchase and account information and promptly update it as necessary.
For additional details, customers are encouraged to review our Refund Policy.

SECTION 7 - OPTIONAL TOOLS

Users may access third-party tools that are not monitored or controlled by us. These tools are provided without warranties or endorsements, meaning we do not guarantee their performance or reliability. We are not liable for any issues arising from the use of these optional tools; usage is at the user's own risk. Users should review and agree to the terms set by the third-party providers of these tools. New services or features may be introduced in the future, which will also be subject to the same Terms & Conditions.

SECTION 8 - THIRD-PARTY LINKS

Some content, products, and services may include materials from third parties. Links to third-party websites are not affiliated with us and we do not control their content. We do not evaluate or guarantee the accuracy of third-party materials and are not liable for any issues arising from them.  We are not responsible for any harm or damages related to transactions with third-party websites. Users should carefully review the policies of third parties before engaging in transactions. Any concerns or questions about third-party products should be directed to the respective third party.

SECTION 9 - USER COMMENTS AND FEEDBACK

If you submit comments (e.g., contest entries, ideas), you grant us unrestricted rights to edit, publish, and use these comments in any medium. We are not obliged to:
  • Keep comments confidential
  • Compensate for comments
  • Respond to comments
 We may monitor, edit, or remove content deemed unlawful, offensive, or objectionable at our discretion. Your comments must not violate third-party rights, including copyrights and trademarks Comments should not contain unlawful, abusive, obscene material, or malware. You cannot use a false identity when submitting comments. You are solely responsible for the comments you make and their accuracy; we assume no liability for comments posted by you or others.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Our site may occasionally have typographical errors, inaccuracies, or omissions regarding product descriptions, pricing, promotions, shipping charges, transit times, and availability. We reserve the right to correct errors and update information or cancel orders if inaccuracies are identified, even after an order has been submitted, without prior notice. We are not obligated to update or clarify information, including pricing, unless required by law. Dates indicating updates on the site do not guarantee that all information has been modified or updated.

SECTION 12 - PROHIBITED USES

You are prohibited from using the site or its content for the following purposes:
Unlawful Activities: Engaging in or soliciting unlawful acts. Regulatory Violations: Violating any local, state, or federal laws. Intellectual Property Infringement: Violating our or others' intellectual property rights. Harassment and Discrimination: Harassing, abusing, or discriminating against individuals based on various personal attributes. False Information: Submitting false or misleading information. Malicious Code: Uploading or transmitting viruses or harmful code. Personal Information Tracking: Collecting or tracking others' personal information. Spam and Scraping: Engaging in spam, phishing, or scraping activities. Obscene Purposes: Using the site for immoral or obscene purposes. Security Interference: Interfering with the security features of the service or related websites. 
We reserve the right to terminate your access to the service for violating any of these prohibitions.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that results obtained from using the Service will be accurate or reliable.
The Service may be removed or canceled at any time without prior notice. Your use of the Service is at your own risk, and it is provided "as is" and "as available." There are no express or implied warranties regarding the Service, including merchantability or fitness for a particular purpose.
Triwaiz Creations Lda and associated parties are not liable for any damages arising from your use of the Service, including direct, indirect, incidental, or consequential damages. In jurisdictions where liability limitations are not allowed, our liability is limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify and defend Triwaiz Creations Lda and its associated parties from any claims or demands. This includes claims made by third parties resulting from:
  •  Your breach of the Terms & Condition of Service or related documents.
  • Your violation of any laws or the rights of others.
This indemnification includes reasonable attorneys' fees.

SECTION 15 - SEVERABILITY

If any provision of these Terms & Conditions of Service is found to be unlawful, void, or unenforceable:
  • It will still be enforceable to the maximum extent allowed by law.
  • The unenforceable part will be severed from the Terms of Service.
The determination of invalidity will not affect the validity and enforceability of the other provisions in the Terms.

SECTION 16 - TERMINATION

Obligations and liabilities incurred before the termination date will continue after the agreement is terminated.
These Terms & Conditions of Service remain effective until terminated by either party. You can terminate the Terms at any time by:
  • Notifying us that you no longer wish to use the Services.
  • Ceasing to use our site.
We may terminate the agreement without notice if:
  • You fail or are suspected of failing to comply with any term.
  • You will remain liable for all amounts due up to the termination date.
Access to Services may be denied as a result.

SECTION 17 - ENTIRE AGREEMENT

Failure to exercise or enforce any right or provision of these Terms does not waive that right or provision.
These Terms of Service, along with any policies or operating rules posted, constitute the entire agreement between you and us.
They govern your use of the Service and supersede any prior agreements, communications, or proposals (both oral and written). Any ambiguities in interpreting these Terms will not be construed against the party that drafted them.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements for Services are governed by the laws of Portugal.
Any disputes regarding the interpretation of the Terms must be brought before a Portuguese court of competent jurisdiction.
Customers outside of mainland Portugal must also bring any legal actions before Portuguese courts.
Lunar-time.com website has a Complaints Book available for customer use.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on the designated page.
We reserve the right to update, change, or replace any part of the Terms of Service at our discretion by posting updates on our website.
It is your responsibility to periodically check our website for any changes. Your continued use of or access to our website or the Service after changes are posted constitutes your acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

The site www.lunar-time.com is registered in Portugal and is owned by Triwaiz Creations, Lda.
Questions about the Terms of Service should be sent to us at:
info@triwaiz.com
Triwaiz Creations Lda.
Rua Manuel Silva Barros 27, Rc Esq 4470-337 Maia Portugal
(+351) 939440950
VAT NUMBER: PT517494558

Privacy Policy

OVERVIEW

This site is operated by Triwaiz Creations Unip. Lda.
This Privacy Policy describes how Lunar Time (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lunar-time.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. 
 Please read this Privacy Policy carefully.

SECTION 1 - CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

SECTION 2 - HOW WE COLLECT YOUR PERSONAL INFORMATION

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include: Contact details including your name, address, phone number, and email. Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number. Account information including your username, password, security questions and other information used for account security purposes. Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services. Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

 We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may collect information about you from third parties, including:
Companies like Shopify that support our Site and Services.
Entities that collect payment information (e.g., bank account and card details) to process your orders.
Information gathered through online tracking technologies (e.g., pixels, cookies) when you interact with our Site, emails, or advertisements.
 All information obtained from third parties will be managed according to our Privacy Policy.

Information We Obtain from Third Parties

We may collect information about you from third parties, including:
Companies like Shopify that support our Site and Services.
Entities that collect payment information (e.g., bank account and card details) to process your orders.
Information gathered through online tracking technologies (e.g., pixels, cookies) when you interact with our Site, emails, or advertisements.
 All information obtained from third parties will be managed according to our Privacy Policy.

SECTION 3 - HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to fulfill our contract with you, which includes processing payments, fulfilling orders, and managing your account. Notifications related to your account, purchases, returns, and exchanges are also sent using your information. We may enhance your shopping experience by allowing Shopify to match your account with other services, following their Privacy Policy.
Your personal information may be used for marketing purposes, such as sending promotional communications via email, text, or postal mail. We aim to tailor the Services and advertisements to your preferences. For EEA residents, this processing is based on our legitimate interest in selling products (Art. 6 (1) (f) GDPR).
We utilize your information to detect and address potential fraudulent or malicious activities. It's important to keep your account credentials secure and report any suspected compromises. For EEA residents, this is also based on our legitimate interest in maintaining website security (Art. 6 (1) (f) GDPR).
our information helps us provide customer support and improve our Services. This is in our legitimate interest to be responsive and maintain our business relationship (Art. 6 (1) (f) GDPR).

SECTION 4 - COOKIES

We utilize cookies to enhance and improve our Site and Services, remembering your actions and preferences. Cookies help us run analytics to better understand user interactions with our Services.
We may allow third parties and service providers to use cookies to tailor services, products, and advertisements on our Site and other websites. Most browsers accept cookies by default, but you can adjust your browser settings to remove or reject cookies. Be aware that blocking cookies may negatively affect your user experience and some features may not work correctly. Our Site does not respond to “do not track” signals, even if your browser allows you to transmit one. For more information on “do not track” signals, you can visit All About DNT.

SECTION 5 - HOW WE DISCLOSE PERSONAL INFORMATION

We may share your information with vendors or third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, and shipping.
Business and Marketing Partners: Your information may be shared with business and marketing partners to provide services and advertise to you. These partners will use your information according to their own privacy policies.
 User Consent: We will disclose your information when you direct us, request it, or consent to sharing, such as for shipping products or using social media integrations.
Affiliates: Information may be shared within our corporate group for legitimate business interests.
Business Transactions: In the event of a merger, bankruptcy, or to comply with legal obligations, we may disclose your information to protect our rights and those of our users. 
Categories of Information Disclosed: Identifiers (contact details, order/account info) Commercial information (order and shopping details) Internet activity (usage data) Geolocation data (determined by IP address) Recipients include vendors, business partners, and affiliates.
  Sensitive Information: We do not disclose sensitive personal information without your consent or for inferring characteristics about you.

SECTION 6 - USER GENERATED CONTENT

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone. We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

SECTION 7 - THIRD PARTY WEBSITES AND LINKS

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

SECTION 8 - CHILDREN´S DATA

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

SECTION 9 - SECURITY AND RETENTION OF YOUR INFORMATION

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies. Lunar time does not store private data regarding payments made by customers, in particular data on credit or debit cards.

SECTION 10 - YOUR RIGHTS

Here’s a summary of your rights regarding your personal information, which may vary depending on your location:
Right to Access / Know: You can request access to the personal information we hold about you, including how we use and share it.
Right to Delete: You can request the deletion of your personal information that we maintain.
Right to Correct: You can ask us to correct any inaccurate personal information we have about you.
Right of Portability: You may request a copy of your personal information and ask for it to be transferred to a third party, under certain conditions.
Right to Opt-Out: You can direct us not to "sell" or "share" your personal information or opt out of targeted advertising processing.
Restriction of Processing: You can request that we stop or limit our processing of your personal information.
Withdrawal of Consent: If we rely on your consent to process your information, you can withdraw that consent at any time.
Appeal: If we decline your request, you have the right to appeal our decision by responding directly to the denial.
Managing Communication Preferences: You can opt out of promotional emails at any time using the unsubscribe option, but we may still send you non-promotional emails related to your account or orders.
You can exercise these rights through our Site or by contacting us directly. We will not discriminate against you for exercising these rights, but we may need to verify your identity before responding to your requests.

SECTION 11 - COMPLAINTS

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

SECTION 12 - INTERNATIONAL USERS

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

SECTION 13 - CONTACT INFORMATION

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at:
gdpr@lunar-time.com or contact us at:
 Rua Manuel Silva Barros 27 RC Esq, Maia, 4470-337, Portugal.
 Under the RGPD, Lunar Time informs that the data subject has the right to submit a complaint to the competent portuguese control authority, in this case the Comissão Nacional de Proteção de Dados.
 For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.

Consumer Litigation Resolution

At Lunar Time, we believe in open communication and transparency. 
Our goal is to address any concerns or disputes in a timely and professional manner. 
We strive to find a mutually beneficial solution that meets the needs of both parties involved.
If we are unable to resolve the dispute through direct communication, we may suggest alternative dispute resolution methods.
These methods may include mediation or arbitration, which provide a neutral third party to help facilitate a resolution.
 Consult here the list of available arbitrage centers of consumer conflicts, any of which you can consult to resolve any issue where you made your purchase.
 More information is available at the consumer portal www.consumidor.pt

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