Trocas e Devoluções

Trocas & Devoluções

VISÃO GERAL

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

You’ll also need the receipt or proof of purchase. To start a return, you must contact us at returns@lunar-time.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

The Customer is responsible for the correct packaging of the products to be returned, as well as the costs inherent to its shipment. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at returns@lunar-time.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gift cards

CUSTOS DE ENVIO

A maneira mais rápida de garantir que você receberá o que deseja é devolver o item que possui e, assim que a devolução for aceita, fazer uma compra separada para o novo item.

União Europeia 14 dias período de reflexão

Não obstante o acima exposto, se a mercadoria for enviada para a União Europeia, você tem o direito de cancelar ou devolver seu pedido no prazo de 14 dias, por qualquer motivo e sem justificativa.

Como acima, seu item deve estar nas mesmas condições em que você o recebeu, sem uso ou sem uso, com etiquetas e em sua embalagem original. Você também precisará do recibo ou comprovante de compra.

TAXAS E ALFÂNDEGAS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at refunds@lunar-time.com

Política de Envio

VISÃO GERAL

Enviamos da União Europeia e oferecemos frete grátis para todo o mundo em pedidos acima de € 100 EUR

CUSTOS DE ENVIO

Podem ser aplicados custos de envio quando a sua encomenda for inferior a 100€:

Zona Euro: 16,50€

Canadá, Suíça, Reino Unido, Estados Unidos, Andorra, Gibraltar, Noruega, Islândia, Liechtenstein: 24,90€

Resto do mundo: 33,90

Todos os nossos pacotes viajam com seguro por defeito

TAXAS E ALFÂNDEGAS

This applies to customers inside Euro Zone.

VAT will be calculated at checkout for all products shipped to Euro Zone.

This applies to customers outside Euro Zone.

TAX/VAT, Customs fees and duties are excluded from all orders. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. All products will be declared with their original customs value. Customs policies vary widely from country to country; please contact your local customs office for further information.

Additionally, when ordering from Lunar Time, you are the importer and must comply with all laws and regulations of the destination country.

You authorise us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any duties and taxes owed by you.

PRAZOS DE ENTREGA

Not defined

TRANSPORTADORAS E RASTREAMENTO DE ENCOMENDAS

Todas as nossas remessas são tratadas pela DHL, FedEx e UPS. Para lhe oferecer o melhor serviço possível, desde o nosso armazém até à sua porta, trabalhamos com os melhores transportadores internacionais e evitamos o serviço postal. Por defeito, todas as nossas encomendas viajam com seguro. Uma vez enviado, pode acompanhar on-line em tempo real a sua entrega por: Clicando no número do (AWB) que aparece em nosso e-mail de confirmação de envio Preenchendo seu número AWB nas janelas Courier em nossa página inicial Indo para a seção “As Suas Encomendas” na nossa página inicial e clicando no número AWB do seu pedido. Escrevendo seu número AWB nos sites DHL, Fedex e UPS

Garantia do Relogio

GARANTIA

All watches sold through the website come with a warranty that is valid for a period of two years from the date of purchase by the user / customer Some products may still be under official warranty (international brand warranty) practiced by the respective manufacturer or importer. We recommend consulting the documents provided alongside the product(s) as soon as you receive them. In the case of an issue covered by the warranty, the user / customer should consult Lunar Time Customer Service, If the purchased item is defective or damaged, you shall report it to the Lunar Time Customer Service, stating your order number and description of the malfunction. The cost of the return within the period of warranty shall be supported by Lunar Time. Upon receipt of the item at Lunar Time, we will send it to a technical verification made by the brand's Technical Assistance. and, if any lack of conformity is detected, the item will be replaced. In this case, we will replace the item and we will ship it to your address without any additional cost. If the technical verification detects signs of misuse, and / or any problem that may have caused the malfunction of the watch that was caused by the user (eg, fall, humidity, etc.) the customer will be contacted to tell us whether to carry out the repair of the item. Please note that the warranty does not cover: Damage resulting from mistreatment or improper use. Wear and tear from regular use and the ageing of accessories.(Bracelets, glass, batteries) Hardware modifications. Damage from moisture that is a result of opening the watch, broken or damaged components. Unauthorised repairs.

SERVIÇO PÓS-VENDA

Não estando abrangidas pela garantia do fabricante, as reparações estarão sujeitas a orçamentação pela Assistência Técnica da marca. Caso o período de garantia termine, a Lunar Time também oferece assistência técnica, para que possa informar-nos e enviar-nos o item com defeito ou danificado ao Atendimento ao Cliente da Lunar Time. O custo da devolução dos artigos será suportado pelo Cliente. Os itens serão verificados pelo Serviço Pós-Venda Lunar Time para emissão de parecer técnico e respectivo orçamento de reparação. A reparação só será iniciada após aprovação do orçamento pelo Cliente. Se tiver alguma dúvida ou quiser se beneficiar da garantia Lunar Time, convidamo-lo a entrar em contato com nossa equipa de atendimento ao cliente em info@lunar-time.com